Privacy Policy

This policy explains what information Reply Rabbit ("we," "us") collects, how we use it, and the choices you have. It covers the Reply Rabbit browser extension (for Chrome and Microsoft Edge) and the Reply Rabbit server it talks to.

1. Information we collect

Your account (when you sign in with Google)

When you sign in, Google tells us your email address and a Google account ID (a number that identifies your account). We never see your Google password. We don't access your Gmail, contacts, files, or anything else in your Google account.

Your plan and usage

We store your plan (Free or Premium), how many replies you've used today (so we can apply the daily limit), and the date you created your account.

Payments (Premium)

If you buy Premium, payment is handled by Stripe. Stripe collects your payment details, billing name, and address under its own privacy policy. We receive and store only your Stripe customer ID, subscription ID, subscription status, and renewal date. We never receive or store your full card number.

Messages and drafts you send us

When you ask for replies or a rewrite, the extension sends our server:

• the message or draft you pasted, typed, or highlighted and chose to send,
• the tone, length, or rewrite option you picked, and
• for Premium users, your custom tone description and your "About you" style settings (if you filled them in).

Our server sends this to our AI provider to write the replies, sends the replies back to you, and then forgets it. We don't store or log the text of your messages or the replies. Please avoid pasting things you'd never want to share, like passwords or bank details.

Technical information

Like any website, our server sees your IP address when the extension connects to it. We use it only briefly, in memory, to stop abuse (for example, too many requests in one minute). Our hosting provider (Cloudflare) may process standard technical logs, such as IP address and time of request, to run and protect the service. Our own error logs record only error codes, never your messages.

2. What stays on your computer

These are stored only in your browser on your device, using the browser's extension storage. They are not sent to us (except as described above when you request replies):

• your saved replies and collections,
• your reply history (you can turn this off or clear it in Settings),
• your settings, theme, custom tones, and "About you" style settings, and
• a temporary sign-in pass from Google, which expires after about an hour.

You can erase all of it any time with Settings → Delete all my data, or by removing the extension.

3. Websites, highlighted text, and Insert

Reply Rabbit does not read the pages you visit in the background, track your browsing history, or collect information about the websites you use.

• Right-click → "Reply to this with Reply Rabbit" sends only the text you highlighted to the Reply Rabbit panel. Nothing leaves your computer until you ask for replies.
• Insert types a reply into the text box you clicked, only when you press Insert. To do this, your browser asks your permission for Reply Rabbit to access those websites. You can remove that permission any time in Settings. Reply Rabbit never presses send for you.

4. How we use information

• To write replies and rewrites when you ask for them.
• To run your account: sign-in, daily limits, and Premium features.
• To process subscriptions, renewals, and cancellations through Stripe.
• To keep the service secure and stop abuse.
• To answer you if you contact us.

We don't use your information for advertising, we don't build profiles of you, we don't sell or rent your data, and we don't use your messages to train AI models.

5. Who we share information with

We share information only with the companies that help us run Reply Rabbit, and only what they need:

• Groq (AI provider): receives the text needed to write your replies. Groq states that it does not use this data to train models and does not keep it by default, though it may temporarily keep it (up to 30 days) to troubleshoot problems or investigate abuse.
• Cloudflare (hosting and database): runs our server and stores your account record (email, plan, usage, subscription details).
• Google (sign-in): confirms who you are when you sign in.
• Stripe (payments): processes Premium payments and manages subscriptions.

We may also share information if the law requires it, to protect people's safety, or as part of a sale or transfer of Reply Rabbit (in which case this policy would still apply to your information).

6. How long we keep information

• Your account record is kept until you delete your account. Your daily reply count resets each day.
• Messages and replies are not kept by us at all.
• Payment records are kept by Stripe as required for tax and accounting laws, even after you delete your account.
• Data on your computer stays until you delete it or remove the extension.

7. Your choices and rights

• Delete your account: Settings → Account → Delete my account. This removes your email and usage from our server. (If you have an active Premium subscription, cancel it first so you aren't charged again.)
• Sign out any time in Settings.
• Turn off or clear history in Settings.
• Remove website access in Settings → Insert into websites.
• Use demo mode without an account. Nothing you type leaves your computer in demo mode.
• Ask us to see, correct, or delete your information by emailing replyrabbit.help@gmail.com.

Depending on where you live (for example, in the EU, UK, or certain US states such as California), you may have extra rights, like the right to access or move your data or to object to how it's used. We'll honor these requests. Contact us and we'll respond within 30 days.

8. Security

Everything between the extension and our server is sent over encrypted connections (HTTPS). Our secret keys are stored encrypted, and we keep as little information as we can. No system is perfectly secure, but we work hard to protect your information.

9. Children

Reply Rabbit is not meant for children under 13, and we don't knowingly collect information from them. If you're under 18, you need a parent or guardian's permission to use Reply Rabbit and to buy Premium. If you believe a child under 13 has signed up, contact us and we'll delete the account.

10. Google user data

Reply Rabbit uses Google sign-in only to learn your email address and Google account ID, so we can run your account. Reply Rabbit's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.

11. Where information is processed

Our service providers may process information in the United States and other countries where they operate. By using Reply Rabbit, you understand your information may be processed outside your country.

12. Changes to this policy

If we change this policy, we'll update the date at the top. If a change affects how we use your information in an important way, we'll let you know in the extension before it takes effect.

13. Contact us

Questions or requests about your privacy? Email replyrabbit.help@gmail.com.